Benetech® :: Join Us :: Employment Opportunities

Position Postings: bringing heart and mind together

Want to apply your skills to directly helping society? Do you fantasize about getting paid a reasonable wage to make the world a better place? Benetech® is Silicon Valley's deliberately nonprofit tech company, and we apply technology to directly assist the causes of literacy, accessibility, human rights and the environment.

Data Architect (contract)
Information and UX Architect (contract)
Membership Administrator (temporary)
Publicist (contract)
QA Engineer/Scrum Master
Social Media Coordinator (contract)
Marketing Analyst
Training Manager (Literacy) (contract)
Volunteer Program Manager
Technical Project Manager, Human Rights Program
Translation and Program Coordinator, Human Rights Program

Data Architect

Apply for the Data Architech position here.

Benetech's Literacy program seeks a data architect to evaluate, optimize, and restructure components of the fundamental data architecture underlying Bookshare, the world's largest online library of accessible materials. Working with cross-functional teams across Benetech's Literacy program, the data architect is responsible for structuring data models to drive improved user interaction and key functions (including membership processing and services, content collection discovery and analysis), as well as reporting and analytics.

The architect will lead the redesign of some existing data models to meet emerging business needs identified through a highly cross-functional, collaborative process. The role will also assess the technical specifications of other proposals and alternatives recommended to optimize database performance, and evaluate proposals requesting alterations or upgrades to the existing databases. The data architect also formulates data and metadata policies and procedures and provides technical recommendations to senior managers and technical staff in the development and implementation of data databases or documentation.

This is a contract position.

Responsibilities include

Work with team members across Literacy to understand business requirements driving the data infrastructure project
Translate business requirements into logical data structures, evolving existing data models or engineering new ones as needed
Document existing and propose new data models and database designs, clearly tying them back to business requirements
Provide overall architecture solutions with options (pros/cons) and help cross-functional data team understand tradeoffs and recommend effective prioritization
Define high level architecture and technology strategies, best practices, guidelines and standards that balance short term and long term objectives. These strategies will help guide future development in this area.
Review the design and implementation of infrastructure architecture components by other team members
Recommend IT and database standards, guidelines, and procedures in order to facilitate quality assurance
Communicate logical database designs to the database administrators
Help drive planning and architecture roadmap creation
Partner with product management, lead the implementation of new data models

Qualifications

MSCS (preferred), BSCS or equivalent with at least 5 years of experience as a data architect successfully undertaking the responsibilities described above
Expertise with different database architectures and data modeling techniques, including ability to recommend processes and solutions
Familiarity with metadata standards and models relevant to digital books and educational environments
Hands-on technical expertise with OLAP and multi-dimensional data warehouses, business intelligence and analytics products and back-end reporting systems
Expertise with SQL databases (some familiarity with NoSQL databases desirable but not essential)
Experience with transactional, regulated/governmental and SaaS web applications
Experience with Google Analytics with understanding of how it can complement other data warehouse analytics driven efforts
Experience with data hygiene issues and tools
Strong leadership experience in leading a cross-functional team to deliver high quality product and establish new processes
Superb communication skills and ability to work effectively with team members with varying technical skill levels
Experience in an Agile development environment - Experience leading teams during periods of change and transition

If you want to help us build Benetech, please submit your application for the Data Architech contract position through JobScore and be sure to include a cover letter with your application. We want to hear about your interest in this position and your relevant experience.

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Information and UX Architect (contract)

Apply for the Information and UX Architect contract position here.

Benetech's Literacy program wants to dramatically improve the user experience of Bookshare, the world's largest online library of accessible materials. We are seeking an experienced information architect to evaluate, optimize, and redesign components of the information architecture and core user workflows for an online service used by more than 250,000 members. Working with cross-functional teams across Benetech's Literacy program, the information architect is responsible for analyzing user needs and Bookshare's goals and audiences to drive improved user interaction and key functions (including membership processing and services, content collection discovery and analysis). The information architect will lead the UX redesign of key high-level information interactions to meet user needs identified through a highly cross-functional, collaborative process. Bringing a knowledge of Bookshare's audiences and UX best practices (including accessibility), the role will provide holistic UX oversight over Bookshare, analyzing new features and design proposals for consistency and optimal user experience. Working closely with system and data architects, the information architect will devise, maintain and apply overall principles for UX and information structure to provide a cohesive, simple, fluid user experience through a network of integrated systems.

This is a part-time or full-time contract position and is expected to last three to six months.

Responsibilities include:

Work with team members across Literacy to identify and understand user personas, user stories and business requirements, conducting user-centered research such as focus groups as needed
Work with peers in Engineering, Product Management, and other teams to envision Bookshare's information architecture scheme, applying expertise on how users consume content, mastery of Bookshare's goals and mission, analysis of existing data and feedback, and insightful understanding of Bookshare's audiences
Create and map new and existing user scenarios; prepare data models and work-and dataflow diagrams, site maps, business rules, and interaction and navigation specifications, evaluating existing flows for improvement as well as proposing new flows
Develop frameworks describing key aspects of proposed experience, how it reconciles business/user needs create and maintain a set of best practices for Bookshare and other related Literacy products, regarding navigation rules, information organization and processes
Prepare interactive mock ups and front end prototypes for user testing
Develop and manage usability test plans, in coordination with Product Management and Customer Support
Recommend and specify analytics that can inform user-centered design and product assessment
Lead and/or participate in immersive user research, concept testing, and usability testing
Work closely with data architect to map functional flows to underlying data models, using both top-down and bottom-up processes
Collaborate extensively with architecture peers to ensure that architectures and solution designs are rationalized and integrated across systems
Serve as an advocate for the end user

Qualifications:

Bachelor's degree required; preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction; Design Planning
5-7 years of experience as an information architect, with work on consumer-oriented online services
Expertise in accessible user interaction design
Well-versed in user-centered design methods and techniques
Strong leadership experience in leading a cross-functional team to deliver high quality product and establish new processes
Superb communication and negotiation skills and ability to work effectively with team members and stakeholders with varying technical skill levels
Ability to hold onto the big picture while still getting all the necessary details
High creativity coupled with ability to make practical trade-offs
Passionate belief in the centrality of the end-user
Experience in an Agile development environment
Experience leading teams during periods of change and transition

If you want to help us build Benetech, please submit your application for the Information and UX Architect contract position through JobScore and be sure to include a cover letter with your application. We want to hear about your interest in this position and your relevant experience.

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Membership Administrator (temporary)

Apply for the Membership Administrator position here.

Bookshare, the world's largest accessible digital library for people with print disabilities, is seeking a talented, customer focused Membership Administrator to join our team. Bookshare is a Benetech project.

Benetech, a prominent silicon valley non-profit, was founded in 1989 with an explicit goal to create new technology solutions that serve humanity and empower people to improve their lives. Led by Jim Fruchterman, a prominent social entrepreneur and MacArthur Fellow, Benetech's mission is to lead the world in creative, effective applications of technology to unmet social needs. We focus on projects that offer the greatest social return on funds invested.

As a part of the Membership team, you will interact on a regular basis with our 200,000+ members. You will answer phone and email inquiries regarding membership and account questions on a daily basis. You will process membership paperwork, including setting up new accounts and renewing existing accounts. There are heavy phones and a significant amount of data entry on a weekly basis.

Essential Duties and Responsibilities

Provide a high level of customer service and membership support to Bookshare members via phone and email
As part of a team, assist schools and teachers throughout the U.S. as they seek to become Bookshare members and provide accessible books to their students.
Process membership applications, review applications for completeness and legal compliance, and update our membership tracking systems
Analyze existing accounts, check for errors, anomalies, and otherwise monitor overall data integrity of membership databases
Create or modify workflow to meet customer timeframes and funding targets
Manage and document member interactions using our SalesForce.com on-line tracking system
Work with other internal departments to support their efforts and enable coordinated responses and interactions with our members
Innovate – Think of how we can do our work better, faster, and less expensively and work together with the team to make positive change that helps our members.

Qualifications

High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Experienced computer user, PC & Mac preferred, as well as experience with mobile applications
Ability to work in a fast paced environment and handle high call volumes
Preferred: Familiarity with assistive technology devices and software
Preferred: Experience with Salesforce.com's software and reporting

Key Competencies

Customer focus
Communication skills - verbal and written
Listening skills
Attention to detail and accuracy
Data entry
Adaptability
Initiative
Stress tolerance

If you want to help us build Benetech, please submit your resume through JobScore and be sure to include a cover letter with your resume. We want to hear about your interest in this position and your relevant experience.

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Publicist (contract)

Apply for the Publicist position here.

Benetech was founded to be a different kind of tech company—a nonprofit—with a pure focus on developing technology for the social good. In many ways, we're like a start-up company in a venture capital environment—identifying new markets and new ways to be efficient in existing markets. The big difference is that our bottom line is centered on how many lives we can help, not on how much money we will make.

We have four main program areas—Human Rights, Access to Literacy, Environment, and Benetech Labs—and focus on projects that offer the greatest social return on the funds invested. Jim Fruchterman, social entrepreneur and MacArthur Fellow, founded Benetech in 1989 and leads the organization as its President & CEO. Benetech has over 70 employees, most of which work out of our Palo Alto headquarters on California Avenue (walking distance from Caltrain and Stanford University).

Benetech's Literacy program is seeking a savvy, innovative publicist with 5-10 years of experience specializing in the EdTech field to deliver Benetech Literacy's messages to that audience.

This is a part time contract position.

Key Project Responsibilities

As a part of the Marketing team, you will work with the Director of Marketing and Senior Marcom Manager to develop and execute a PR strategy to achieve Benetech Literacy's goals and advance the company's messaging and thought leadership. Outlets include, but are not limited to: blogs, magazines, conference proposals, radio, TV. etc.
Identify, research, write and prepare pitches and press releases for major projects and/or announcements.
Drive and broaden visibility for VP, General Manager of Bookshare Literacy in order to deliver marketing messages.

Required Skills and Experience

Bachelor's degree with 5-10 years of relevant experience.
Strong contacts and knowledge of EdTech and/or general technology area. Knowledge of disability community is a plus.
Proven ability and successfully to successfully promote messages in a crowded market.
Crisp, clear and impactful writing and presenting skills (please submit a writing sample, either press release or pitch letter you've written in the past)
Strong interpersonal skills and ability to convey complex information in a polished, clear, concise, and professional manner
Proficient across both traditional and social media.
Ability to grasp and communicate with impact around technical subject matter.
Ability to engage with the most authoritative influencers across traditional and social media.
Ability to work in team environment
Results driven, self-motivated, creative team player

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QA Engineer/Scrum Master

Apply for the QA Engineer/Scrum Master by sending your resume and cover letter to maryk@benetech.org.

Benetech seeks a Quality Assurance Engineer/Scrum Master to bring a QA expert opinion and analytical thinking to our Agile Scrum process regarding user stories, tasks and acceptance test.

This is a fulltime position in Palo Alto, California.

Responsibilities:

Able to step into QA Engineer/ScrumMaster role based upon prior QA Engineer/ScrumMaster experience or demonstrated aptitude to fulfull role.
Develop and perform manual and automatic tests of software. Author and maintain test scripts and procedures.
Analyze test results. Isolate, investigate and report bugs. Verify fixes. Select and apply appropriate methods and tools (automation, manual exploration, white box test automation, performance/stress testing and beyond) to get quality product out the door in a timely fashion.
Design, collect, analyze and present quality metrics and provide cross-functional recommendations.

Requirements:

Req. Masters in Computer Science.
Experience with automation technologies such as Selenium, Cucumber, jUnit/Java, Ruby, Perl and Python.
Experience with UNIX/Linux command line tools and scripting.
Proficiency using SQL and experience working with complex data sets within a relational database.
Experience with e-commerce, accessibility or mobile application development.
Experience with Section 508 compliance and accessibility technologies, such as screen readers and WAI-ARIA.

If you would like to help us grow Benetech, please submit your resume and a cover letter to maryk@benetech.org. In your cover letter, please explain why you would like to work for us and your relevant non-profit or volunteer experience.

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Social Media Coordinator (contract)

Apply for the Social Media Coordinator position here.

Bookshare, the world's largest accessible digital library for people with print disabilities, is seeking a savvy, innovative Social Media Coordinator to take Bookshare’s social media efforts to the next level. Bookshare is a Benetech project. This is a part-time position, ideal for a graduate level student studying marketing or an experienced marketing professional looking for a flexible working schedule.

Benetech was founded to be a different kind of tech company—a nonprofit—with a pure focus on developing technology for the social good. In many ways, we’re like a start-up company in a venture capital environment—identifying new markets and new ways to be efficient in existing markets. The big difference is that our bottom line is centered on how many lives we can help, not on how much money we will make.

As a part of the Marketing team, you will work with the Sr. Marcom Manager to grow and engage Bookshare audiences across multiple social media channels. The ideal candidate will love social media, be fluent and active in using different social media platforms, and be adept at building communities in measurable ways. The candidate should also have understanding of fundamental marketing principles and how to analyze and communicate social media performance data.

Key Project Responsibilities

Work directly with the Sr. Marcom Manager to develop social media plans and campaigns
Manage day-to-day engagement across social media channels, including Facebook, Twitter, YouTube, Pinterest, and Bookshare blog
Write and produce high quality, accurate content Write content for the Bookshare blog
Analyze social media campaign performance using social analytics tools

Required Skills and Experience

Strong affinity for social media
Creativity
Knowledge of the social media analytics and platforms (ie. Facebook Insights, Hootsuite, TweetDeck and WordPress)
Strong writing skills (please submit a writing sample, either promotional piece or blog content, you’ve written in the past)
Experience with using design editing tools to manipulate logos and images for optimization on social media
Strong interpersonal skills and ability to convey complex information in a polished, clear, concise, and professional manner
Ability to work in team environment
Knowledge or interest in education, disabilities, nonprofits are a plus

Education Requirement

BA/BS with coursework in marketing, business, economics
Relevant graduate degree a plus

If you would like to help us grow Benetech, please submit your resume and a cover letter through JobScore. In your cover letter, please explain why you would like to work for us and your relevant non-profit or volunteer experience.

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Vice President, Human Rights Program

Apply for the Vice President, Human Rights position here.

Benetech is seeking a Vice President to lead and expand our worldwide human rights efforts. The successful candidate will oversee our Human Rights Program team with the dual goals of using technology to advance the cause of human rights while also protecting those who work to defend them. This is a rare opportunity to take on a major leadership role at the intersection of social justice and information technology.

Benetech was founded with the goal of identifying unmet social needs and harnessing the power of technology to create software-based solutions to meet them. We have four main program areas—Human Rights, Access to Literacy, Social Impact Technology, and Environment—and focus on projects that offer the greatest social return on the funds invested. Jim Fruchterman, social entrepreneur and MacArthur Fellow, founded Benetech in 1989 and leads the organization as its President & CEO.

Our Human Rights Program is anchored by Martus, an open source software tool developed by Benetech and made available for free, which allows users anywhere in the world to securely document abuse that is occurring. Our staff have trained hundreds of groups and individuals, in over 35 countries, on how to use Martus to help capture these stories of abuse so that advocates and activists have the documentation that is often necessary to pursue reform, seek justice and begin reconciliation.The Vice President of Human Rights is a key leadership position requiring an individual who has the ability to drive the program to achieve and surpass its goals. This is the top leadership role in Human Rights at Benetech, responsible for fund development, strategy and operations.

Reporting to the CEO, the person in this position is responsible for envisioning how technology can help activists in their daily unequal struggle with the forces of oppression, discrimination and violence. It includes fundraising and day-to-day operations, including planning and directing all aspects of software products and field outreach and training operations, with the primary objectives of assuring partner satisfaction and effectiveness via quality products and services, and meeting our commitments to both users and funders.

The Vice President of Human Rights is an integral member of Benetech's senior leadership team. This position is full time, and based in Palo Alto, California, with significant domestic and international travel.

Essential Duties and Responsibilities

Lead and manage the work of the Human Rights Program, anchored by the Martus software project. This includes strategic planning, budget development, resource allocation, outreach, and management to ensure that mission objectives are met.
This role has significant fund raising responsibilities, which include donor outreach and stewardship, strategizing asks, and committing to grant objectives that donors are excited to fund and will deliver great mission outcomes.
Implement recognized planning methodologies, annual budgets, and performance reporting based on key performance indicators.
Set operational and performance goals for each area of responsibility which are aggressive, achievable, and tied to long-term goals. Monitor performance to ensure progress is being made.
Coordinate closely with complementary teams at Benetech, including Development and Communications as well as Engineering.
Provide Benetech organizational leadership as a core member of the senior management team
Ensure that all activities comply with Benetech's goals and contract objectives, and are consistent with the Benetech Truths, the core cultural values that guide decision making.
Establish processes to measure, learn from, and improve program effectiveness and impact.
Safeguard the data of human rights groups through strong security measures, with a focus on minimizing disclosure risk and improving the safety of our users
Ensure quality control of all programs, especially with regard to software development, user acquisition, retention and delivery of services.
Manage multiple projects and priorities working to satisfy internal and external requests.
Take a leadership role in articulating and implementing the vision and mission of the Human Rights Program, including representing Benetech and the Program to outside constituencies and the press, networking with policymakers, partners and community leaders, participating in sector events, and public speaking. Manage all essential relationships with strategic partners.
Advise the Benetech management team on key planning issues and make recommendations on important business decisions.
Foster an achievement-oriented culture based on continuous learning principles where employees are motivated and rewarded for both individual and team contributions.

Qualifications

Bachelor's degree required, advanced degree preferred
Must have either (a) strong human rights leadership experience with technology cred, or (b) strong tech leadership experience with human rights cred.
Being able to speak the languages of both human rights and technology: an essential bilingual requirement (whatever your first language between these might be)
At least 10 years of progressive management experience with five in a senior leadership role
Solid working knowledge of budgeting, sales, partnership and funding development, and strategic planning
Ability, comfort with and interest in traveling throughout the world, with a focus on lesser developed regions including Africa, Asia, Latin America, Middle East, Combination of both business and nonprofit/philanthropic experience preferred
Significant experience in the nonprofit sector as a manager, volunteer and/or board member and a personal commitment to Benetech's nonprofit goal of technology serving humanity
Strong understanding of Benetech's mission, and ability to serve as a passionate, effective advocate within the community
Personal belief in and enthusiasm for our mission to support and strengthen the capacity of human rights advocates around the world. A record of significant accomplishment in building and managing effective programs in a start-up phase or environment, and a strong track record in program and/or enterprise management
Confidence, flexibility, and the ability to lead, plan, and manage change are essential
Ability to work well within a multi-disciplinary team environment with high standards, integrity, and a sense of humor
Experience in managing, guiding, and developing a professional staff (that is often traveling or geographically dispersed) with an emphasis on teamwork and teambuilding, where a significant portion of the team is not in the office at most all times
Ability to work collaboratively with partners in a wide variety of cultural contexts.
Interest in a wide range of human rights issues – our partners work in varying spheres such as social/political/economic justice, including LGBT rights, gender-based violence, children in armed conflict, torture, government accountability and so forth. Applicant should be interested in learning about the challenges that our partners face, and working collaboratively with them to determine how to best meet their goals (vs. coming in and telling them what they should do)
Ability to generate respect and trust from staff and external constituencies
Excellent judgment, strategic thinker, enthusiastic, and entrepreneurial
Exceptional interpersonal, communication, public speaking, and presentation skills.

If you would like to help us grow Benetech, please submit your resume and a cover letter through JobScore (http://www.jobscore.com/jobs/benetech/). In your cover letter, please explain why you would like to work for us and your relevant non-profit or volunteer experience.

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Marketing Analyst (contract, part-time position)

Benetech’s Literacy project Bookshare, which serves over a quarter million users and is one of the world's largest accessible digital library for people with print disabilities, is seeking a savvy, innovative contract part time Marketing Analyst to take Bookshare’s data analysis to the next level. This position is ideal for a graduate level student studying marketing or an experienced marketing professional looking for a flexible working schedule.

About Benetech:
Benetech was founded to be a different kind of tech company—a nonprofit—with a pure focus on developing technology for the social good. In many ways, we’re like a start-up company in a venture capital environment—identifying new markets and new ways to be efficient in existing markets. The big difference is that our bottom line is centered on how many lives we can help, not on how much money we will make.

We have four main program areas—Human Rights, Global Literacy, Environment, and Benetech Labs—and focus on projects that offer the greatest social return on the funds invested. Jim Fruchterman, social entrepreneur and MacArthur Fellow, founded Benetech in 1989 and leads the organization as its President & CEO. Benetech has over 70 employees, most of which work out of our Palo Alto headquarters on California Avenue (walking distance from Caltrain and Stanford University).

As a part of the Literacy Marketing team, you will help use and study data to inform strategic business decisions. The successful candidate is systematic and meticulous with detail and is effective at analyzing diverse data sets to draw useful business insights and actionable recommendations. The successful candidate has strong skills in data mining and business analysis, and will be able to present data in an easy to consume and accessible way.

Essential Duties and Responsibilities

Continuously recommend new and better ways the Benetech Global Literacy Program can use their customer data to improve their business by identifying actionable insights
Analyze marketing data to identify opportunities to optimize marketing impact
Collaborate closely with data and information architects to understand and contribute insights to data structures required to support key business analytics
Work with cross-functional teams to assess validity of prototyped data structures and reports; propose optimizations, improvements, and additional requirements
Identify and understand customer segments and their behaviors and preferences
Create marketing program measurement process and help establish benchmarks
Help develop and implement ongoing data collection strategy
Build queries on various source systems and data warehouse to find trends and anomalies in the data in support of various strategic and tactical projects
Ensure rigorous quality control over data, analyses and metrics
Prepare specific analytic deliverables, including reports, graphs, dashboards, and presentations

Qualifications

Minimum 5 years’ experience in data or marketing analyst role working with digital marketing data (i.e. search, email, web, social, mobile)
Minimum 2-3 years’ experience using a reporting application to produce or modify end user reports (e.g. R, Tableau, Pentaho, SQL, Crystal Reports, Cognos)
Minimum 2 years of relevant work experience with web analytics packages
Experience with Salesforce.com and Google Analytics (with strength in at least one)
Ability to collect data, analyze trends, identify strategic recommendations and present them in an logical manner
Extensive experience with MS Excel including macros, formulas, pivot tables, and data sorting
Excellent written and verbal communication skills (ability to synthesize, organize and present data) for interacting with internal clients of all levels and functions
Ability to take large amounts of data and communicate succinctly and effectively, including visualization of data
An innovative, positive, and self-directed attitude
Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability

Not Required but a Plus

Experience working with Education
Experience analyzing data from generated from education technology products
Experience with online marketing campaigns, planning and/or research

Education Requirement

BA/BS with significant coursework in marketing, mathematics, economics, MIS, statistics or related quantitative field

Key Competencies

Data analysis
Marketing analytics
Social Media
Communication skills - verbal and written
Listening skills
Attention to detail and accuracy
Adaptability
Initiative
Ability to work in team environment

If you want to help us build Benetech, please submit your resume through JobScore and be sure to include a cover letter with your resume. We want to hear about your interest in this position and your relevant experience.

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Training Manager (Literacy) (contract)

Bookshare is the world’s largest online accessible library of copyrighted content for people with print disabilities. Through its technology initiatives and partnerships, Bookshare seeks to raise the floor on accessibility issues so that individuals with print disabilities have the same ease of access to print materials as people without disabilities. In 2007, Bookshare received a five-year award from the U.S. Department of Education, Office of Special Education Programs (OSEP), to provide free access for all U.S. students with a qualified print disability. The Bookshare library now has over 175,000 books and serves more than 230,000 members.

As part of the Bookshare Marketing team the Training Manager will be responsible for managing and facilitating trainings which include a national webinar program; a state level train-the-trainer program; professional development workshops for K-12 educators; and working with EPMS to put future training programs together. Annually, Bookshare promotes and facilitates hundreds of trainings through online forums, in-person workshops and presentations and in collaboration with a variety of partners.

Essential Duties and Responsibilities

Manage Bookshare’s national webinar schedule, including special requests by schools and districts
Facilitate national webinars and collaborate with Education Program Managers on special training requests
Organize and monitor professional development workshops and train-the-trainer workshops for K-12 communities
Develop new training content with accessibility being a key feature and manage contracts with a variety of training platform and content providers
Work with Bookshare marketing team to pitch presentations at national conferences
Manage relationships with American Institutes for Research, Perkins School for the Blind, National Council on Learning Disabilities and contractors working on Bookshare Academy
Conduct on-going measurement of impact of Bookshare training on schools and districts
Communicate with departments across the Benetech Literacy team to ensure that Bookshare training is inclusive of all programs and messaging
Assist with the development of Bookshare Academy, an interactive online training platform for Bookshare members

Qualifications

BA with at least 7 years working in marketing and professional training.
High level of experience developing and conducting in-person and virtual training.
Experience with multiple online training platforms.
Ability to work in a fast-paced environment and multi-task.
Essential – team player, strong communicator, and project management skills.
Preferred: Familiarity with K-12 education, assistive technology and special education.

Key Competencies

Communication skills – verbal and written
Presentation skills
Team player
Adaptability
Creativity
Initiative
Stress tolerance

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Volunteer Program Manager

The Volunteer Program Manager will support Benetech's Global Literacy Program, with a primary focus on Bookshare, the largest online library of copyrighted materials available to print-disabled individuals. Volunteers are a critical component of the Bookshare community and have a long standing connection and history with Bookshare, as well as a major role in achieving our mission in the future.

Essential Duties and Responsibilities:

Volunteer Engagement and Retention – Ensure that volunteers are engaged and have a clear sense of the impact and value of their efforts; design and implement a structured program for volunteer engagement.
Program Strategy and Experimentation - Create strategies and opportunities for effective new volunteer initiatives, piloting ideas, measuring outcomes, and scaling successful programs.
Partner Recruitment and Engagement – Recruit and retain key corporate, public, and non-profit organizations as ongoing volunteer partners and champions
Operational Management – Manage all aspects of the volunteer program operations, including volunteer on boarding, workflow and recognition
Staff Management – Supervise staff for the volunteer program
Volunteer Recruitment - Manage and enhance the current volunteer recruitment program.
Data Tracking and Reporting – Create volunteer data tracking and reporting infrastructure that captures key metrics and trend data, maps progress against goals, and highlights the impact and ROI for the volunteer program.
Communication – Develop and implement a volunteer communications strategy, conveying the accomplishments and importance of the volunteer efforts and creating a sense of community among the volunteers.

Qualifications:

Bachelor’s Degree required
Demonstrated leadership and interpersonal skills, teamwork orientation, and ability to motivate wide range of people. Sensitivity to issues of cultural diversity.
A minimum of three years prior management or staff supervision experience
Prior experience in volunteer management highly desirable
Creative bent, with demonstrated implementation of new ideas becoming effective programs
Excellent oral and written communication skills, including demonstrated writing ability and some public speaking experience.
Demonstrated ability to execute operational strategies and manage projects in a dynamic, fast-paced environment.
Strong organizational and administrative skills. Must be able to work independently and as part of a team and with all levels of staff, Board, membership and volunteers.
Office software proficiency, including Microsoft Word, Excel, and PowerPoint. Database experience also a plus.
Excellent verbal and written communication skills
Experience with data tracking, reporting, and data analysis

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Technical Project Manager, Human Rights Program

Benetech is seeking a Technical Project Manager to manage a multi-year, multi-million dollar project that includes both software development and international trainings, in collaboration with several technical and field partners.

Our Human Rights Program is anchored by Martus, an open source information management tool developed by Benetech and made available for free, which allows users anywhere in the world to securely document abuse that is occurring. There are cross-platform client, server, and mobile (Android) components of the Java-based Martus software. Our field staff have trained hundreds of groups and individuals, in over 40 countries, on how to use Martus to help capture these stories of abuse so that advocates and activists have the documentation that is often necessary to pursue reform, seek justice and begin reconciliation.

The position requires a solid foundation in managing cross-functional projects and working in a technical, small company environment. Our ideal candidate will combine a passion for human rights and tech with a penchant for tracking details and the ability to lead a talented team and diverse set of partners to successful realization of our plans.

This position is full time, and based in Palo Alto, California, with occasional domestic travel.

Essential Duties and Responsibilities

Manage a multi-year, multiple million dollar, federally funded project within the Human Rights Program, anchored by the Martus software. The project includes both software development (to add visualization and mapping to the Martus Client software, UI/UX enhancements, deployment of Mobile Martus for Android, translation updates, and integration with other digital security tools) and international training (including training of trainer) components.
Coordinate deliverables of Benetech’s software and field teams, as well as those of our technical and training project implementation partners.
Manage funder program officer relationship and reporting.
Work closely with Human Rights Program Vice President and Product Director to achieve goals for the project, identify and resolve issues, and manage project resources.
Create project plans and budgets, and revise as appropriate to meet changing needs.
Manage and communicate changing priorities, timelines, risk assessment, and internal and external project expectations.
Track progress against grant objectives and communicate status to Senior Management and Fundraising Teams.
Schedule and facilitate internal and external project meetings.
Provide Martus product management support, which may include tracking partner/user requirements, assisting with feature prioritization, authoring/revising product documents, and outreach and communications for releases.

Qualifications

Minimum of a Bachelor's degree with at least five years related experience or equivalent combination of education and experience.
At least three years of hands-on project management, preferably in a software development environment.
Excellent problem-solving, organizational, technical writing, negotiation, and leadership skills.
Solid working knowledge of budgeting and budget management, partnership management, and reporting.
Experience with Agile development concepts, software release planning, technical documentation and training materials, and bug and feature tracking systems.
Ability to work independently as well as in a team environment, and able to manage and lead cross-functional teams.
Must be able to roll up sleeves and get work done, juggling details and changing priorities, balancing user and funder needs, and managing day-to-day issues while at the same time keeping the end goals in perspective.
Confidence, flexibility, and the ability to plan, and manage change are essential.
Ability to work well within a multi-disciplinary team environment with high standards, integrity, and a sense of humor.
Experience in managing projects across multiple organizations and where a significant portion of the team is often traveling or geographically dispersed.
Experience guiding the work of contractors and ability to work collaboratively with technical and training partners in a wide variety of cultural contexts.
Exceptional judgment and enthusiasm, interpersonal, communication, and presentation skills.
Ability to understand the languages of both international human rights and technology, to represent the needs of our field users and understand how to communicate them to our software development team.
Interest in a wide range of human rights issues – our field partners work in varying spheres such as social/political/economic justice, including LGBT rights, gender-based violence, children in armed conflict, torture, government accountability among others. Applicant should be interested in learning about the challenges that our partners face, and working collaboratively with them to determine how to best meet their goals (vs. coming in and telling them what they should do).
Personal belief in and enthusiasm for Benetech’s goal of technology serving humanity. Commitment to our mission to support and strengthen the capacity of human rights advocates around the world.
Combination of both business/tech and nonprofit experience preferred.

Salaries at Benetech are commensurate with education, experience and responsibility. Benetech staff are compensated well by nonprofit standards, but are not competitive with private-sector technology company positions.

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Translation and Program Coordinator, Human Rights Program

Benetech is seeking a Translation and Program Coordinator to manage translations of the Martus software and documentation, and provide support to the Martus product and outreach/training teams.

The position requires a knowledge and interest in languages, customer support, and technical aptitude. Our ideal candidate will combine a passion for human rights and tech with an ability to juggle multiple projects and manage their own work as well as those of translation consultants.

This position is full time, and based in Palo Alto, California.

Essential Duties and Responsibilities

Manage translations of Martus software (client and mobile) and documentation (user guides, release notes, web text, training materials). Martus is currently available in 11 languages (English, Spanish, Russian, Thai, French, Arabic, Nepali, Khmer, Burmese, Farsi/Dari, Armenian), most of which need either minor or major translation updates. At least one new language (e.g. Chinese) is likely to be added in the next year as well.
Coordinate with translators (consultants to Benetech) by providing instructions and materials for translation, review translations (and revisions as needed), finalize and test translations for inclusion in Martus product releases, website, and language packs.
Ensure that display in Martus is correct for all languages/fonts (e.g. Burmese requires additional engineering work for correct display, Farsi/Dari data entry needs to be right-to-left).
Update translation instructions for the Martus client software and documentation as new features are added in the software. Create translation instructions for mobile (Android).
Create multi-lingual screenshots for documentation updates.
Work closely with Human Rights Program Product Director to communicate translation progress and integrate translations into product roadmap.
Provide Martus support to product and outreach teams, including materials production for trainings, server access testing, regular server usage and reporting updates, responding to requests for information and server access from users, and basic Martus technical support.
Provide general program and support as needed, including coordinating and taking notes in meetings, trip and event planning, research (e.g. literature review or country context information), communications support, training evaluation tracking, among others.

Qualifications

Minimum of a Bachelor's degree with at least two years related experience or equivalent combination of education and experience.
A background in linguistics, or fluency/proficiency in at least 2 languages other than English. Enthusiasm/enjoyment of all things language-related.
Ideally, some experience with software localization, or an interest in learning about it.
Excellent problem-solving and organizational skills, attention to detail.
Ability to work independently as well as in a team environment (where a significant portion of the team is often traveling or geographically dispersed), and ability to manage multiple projects and contractors on different timelines.
Must be able to roll up sleeves and get work done, juggling changing priorities.
Excruciatingly detail oriented.
Ability to work well within a multi-disciplinary team environment with high standards, integrity, and a sense of humor.
Experience guiding the work of contractors and ability to work collaboratively with them in a wide variety of cultural contexts.
Exceptional judgment and enthusiasm, interpersonal, and communication skills.
Ability to understand the languages of both international human rights and technology.
Interest in a wide range of human rights issues – our field partners work in varying spheres such as social/political/economic justice, including LGBT rights, gender-based violence, children in armed conflict, torture, government accountability among others.
Personal belief in and enthusiasm for Benetech’s goal of technology serving humanity. Commitment to our mission to support and strengthen the capacity of human rights advocates around the world.
Combination of both business/tech and nonprofit experience preferred.

If you would like to help us grow Benetech, please submit your resume and a cover letter through JobScore. In your cover letter, please explain why you would like to work for us and your relevant non-profit or volunteer experience.

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